Introduction
The very first step in designing a system, no matter how large or small is for us to meet with our clients and discuss their objectives. We do not have any packaged products that we come and sell. Every client is designed a system that is meant to fit into their needs and budgets.
We will put together a custom proposal based on our initial conversations. Many times we will add additional items we feel are necessary or required for the job. There are certain devices we use in all our installations that provide faster support and ensure system integrity.
Refining & Approval
After creating our initial proposal, we meet again to go over everything we have included. Our proposals are not created loosely. Each individual item from main components, to plates and screws are added line by line to ensure complete transparency. This makes it easier for us to then go and adjust as needed.
After careful review from the client and with their approval, we begin ordering all the required parts. We keep inventories low to help manage our costs and pass those savings on.
Installation & Programming
The fun part begins!
Once we have begun to receive all the ordered parts, we start our installation process, offsite.
We make all our racks in house in order to bench test every device, as well as to update them to the newest firmware. This reduces the amount of installation time at the premises and increases productivity.
Automation, Lighting and Networking are all pre-programmed prior to us ever coming on site.
During on site installation, we bring in all the equipment and begin installing everything. We always take great care in protecting all surfaces we use such as floors and cabinetry. Followed up by cleaning up after every day’s work.
Our systems are designed to be intuitive and easy to use. However, we still like to sit down and go over all the features included and how to properly use everything.
Training
After using our system for a couple weeks, there will always be changes our clients will want. That’s because as they use it everyday, there will always be modifications and tweaks they will want done, we love this part!
This means our client is fully utilizing their system. When they ask “Is there any way we could do this when this happens?”, most of the time our answer is “Yes!” We make the necessary changes and test them on site.
All of our lighting jobs include 3 follow-up visits to adjust dimming levels, ramping levels, scheduled lights and keypad behavior.
Fine Tuning
All our work is warrantied for one year free of charge. All our parts we install carry manufacturer warranties that range from 1 year to 5 years depending on the product. Upon completion of the year we offer several service plans for peace of mind to our clients. Each plan is custom suited to each location and can be as basic as a bi-annual service call to ensure everything is running on the latest updates, to more comprehensive upgrade programs that ensure you have the most up to date tech and devices.