CT + NY Service Region
Plus $199 per month
Access to FIS Service Desk, text or call
Same or Next Day Priority Scheduling
Daytime Remote Support Free
Daytime On-Site Support billed at $110 per hour
After Hours* On-Site Support billed at $200 per hour
DIY Support App
Annual Tech Reviews
Annual System Updates
Premium $299 per month
Access to FIS Service Desk, text or call
Same or Next Day Priority Scheduling
Daytime Remote Support Free
After Hours* Remote Support Free
Daytime On-Site Support billed at $80 per hour
After Hours* On-Site Support billed at $180 per hour
DIY Support App
Biannual Tech Reviews
Biannual System Updates
Preventative System Monitoring
V.I.P $549 per month
24/7 Access to FIS Service Desk with dedicated service tech and VIP service number.
Same Day Advanced Scheduling
Daytime Remote Support Free
After Hours Remote Support Free
Daytime On-Site Support Free
After Hours On-Site Support billed at $100 per hour
DIY Support App
Biannual Tech Reviews
Quarterly System Updates
Preventative System Monitoring
South Florida Service Region
Premium $549
Access to 24/7 Support
Same Week Priority Scheduling
Daytime Remote Support Free
After Hours* Remote Support Free
Daytime On-Site Support billed at $150 per hour
After Hours* On-Site Support billed at $250 per hour
DIY Support App
2 Yearly Full day visits for firmware updates and fixes included. Additional visit to be charged at special hourly rates
Preventative System Monitoring
V.I.P. $1199
Access to 24/7 Support
Next Day Priority Scheduling
Daytime Remote Support Free
After Hours* Remote Support Free
Daytime On-Site Support Free
After Hours* On-Site Support billed at $150 per hour
DIY Support App
4 Yearly Full day visits for firmware updates and fixes included
Preventative System Monitoring
Daytime Hours: 8:00am - 6:00pm
* After Hours Hours 6:00pm - 9:00pm
Only the VIP service plan has 24/7 Remote Support with a dedicated VIP service number